Flying to Italy for Treatment? Yes, you can!

Despite the ever-changing worldwide situations, one of the things that have been fairly constant is traveling abroad for medical reasons, which has always been allowed. As of now, Italy is opening up faster with each passing day, with patients coming and going safely and constantly following the Covid19 precautions.
And now flying abroad to undergo treatments is even easier!

CUSTOMER MANAGEMENT
UPON ARRIVAL

On the day of departure, 15 minutes before the flight, the Patient Case Coordinator sends a message to the Patient wishing them a good trip and assuring them that they will find the Patient Care Coordinator on time in the area indicated before. In the event that the Patient has to face several flights, Patient Care Coordinator sends SMS wishing them a safe flight, also on subsequent flights. Both for the landing, to make sure that the flight went well, and for the following flight, making sure that there were no delays due to COVID-19.
At the arrival, when the Patient lands in Italy, respecting the rules of the Airport, the Patient Care Coordinator will have to wait in the appropriate area outside the complex in front of the indicated exit. According to the current protocol of the Italian Airports, there is a specific entrance and exit indicated by proper signs.
Airport operators will be responsible for accompanying Patients who need to use a wheelchair, taking them to the meeting area with the Patient Care Coordinator who will then take charge of them.
In the event that the Airport requires further confirmation of negativity from the Patient and their caregivers, a test will be made right there, before they leave the facility and the result will be communicated to on the spot, so that they can leave with no further issues.
Following the meeting with the Patient Care Coordinator, the Patient and their caregivers will be accompanied to the company car, all while maintaining a safe distance and with masks always placed on their face.

THE VEHICLE: BEHAVIOR TO BE ADOPTED DURING THE JOURNEY

The use of the vehicle will be necessary for any type of movement that the Patient will have to perform, from the accompaniment to the hotel to that of the clinic and vice versa.
Before taking charge of the vehicle, the Patient Care Coordinator must ensure that the vehicle is completely sanitized and that there is hand gel inside, always available to the Patient and their caregivers during the trip, latex gloves if necessary and masks in case the Patient wants to change their own. Every single surface of the vehicle will be cleaned after each use at the end of the day, as to present the vehicle sanitized and safe the next day for use.
Once the Patient and their companion are taken over by the Patient Care Coordinator, they will sit in the rear seats, as to maintain a safe distance from the Patient Care Coordinator driver. During the entire journey, every single person inside the vehicle must have the mask placed as indicated, without ever removing it for any reason, in order to avoid any kind of contact between the involved people. The Patient Care Coordinator can turn on the air change inside the vehicle if they deem it necessary or at the customer’s request.

OUR STAFF

The staff is informed about the measures to be taken to protect their own health and that of others and is able to explain them to Patients and their caregivers. The Management carries out information and training briefings to monitor the application of the directives and make the necessary improvements. The staff is led to sanitize the surfaces frequently or keeping them in order to facilitate their sanitization by the persons in charge. To clean the telephones (cordless, mobile) used and the push-button / keyboards of the equipment (vehicles, computer devices). To collaborate in indicating places or objects seen to be manipulated and that it is considered good to sanitize (however, extraordinary and specific cleaning protocols have been activated). To sanitize the key-cards. Every single Patient Care Coordinator and CRPS Treatment staff is always prepared for any eventuality regarding COVID-19. The Patient Care Coordinator will always have with them, during the time spent with Patients and their caregivers, their personal bag with hand sanitizing gel inside, protective gloves if necessary and masks in case they have to change them during the day or if the Patient and their companion need them. The staff will make sure to always respect the distancing rules during the time they spend with the Patient, both inside the vehicle and in the clinic, hotel and in public. The Patient Care Coordinator will always have the patient’s COVID-19 documentation with them that allows travel and which will be shown to an agent in case the vehicle is stopped en route for a simple routine check. The documentation will declare that the Patient and their caregivers have the right to move on the Italian territory for medical reasons, which in turn will be reported on the appropriate documents with the date, place and time of the treatment.

OUR HOTELS

The hotels invite guests both verbally and through panels, leaflets, and horizontal signs, to respect the rules that guarantee the safety of guests and collaborators, which will also make sure to communicate what measures are taken at all times. This information is located in the common areas and in the passage areas. The Internal policies and preventive measures are in compliance with the rules of coexistence that the structure has adopted, and they are stated as follows: everyone is kindly asked to move, within the hotel, wearing a mask and gloves; social distancing measures such as refraining from hugging, kissing, or shaking hands with guests and staff; the use of the lift is limited to one guest at a time; it is important to keep one meter of distance between each other and avoid approaching anyone who coughs or sneezes. It is advised to use Hand sanitizers as much as possible. Regular and thorough cleaning with disinfectant hand gel; Avoid touching your eyes, nose and mouth; It is important to disinfect your hands after exchanging items (money, credit cards) with guests. Respiratory hygiene, the mask should always be on when moving in the Hotel spaces. Cover the mouth and nose with a folded elbow or handkerchief when coughing or sneezing and dispose of the handkerchief immediately; There will be thorough monitoring of guests who may be sick at all times. In compliance with the legislation on privacy, potentially ill guests present in the structure are monitored; Emergency management (in case of an infected employee/in case of an infected guest).

OUR CLINICS

Hospital environments that host patients must be cleaned and disinfected at least twice a day by personnel equipped with adequate protective equipment and specifically trained for the remediation of biohazard environments.
Before proceeding with the reclamation, the areas of health intervention (patient rooms, waiting areas, rooms for medical procedures, resuscitation rooms), must be adequately ventilated for at least an hour by natural ventilation or through the ventilation system controlled mechanics (VCM) of the building. In the areas where the procedures that generate aerosols have been performed (assisted ventilation, intubation, administration of nebulized medicines, bronchoscopy etc.) must be ventilated for 1-3 hours (if not at negative pressure) or through the system of controlled mechanical ventilation (VCM) of the building before cleaning and before admitting new patients

CHECK-UPS DURING THE STAY

Throughout the stay, the Patient Care Coordinator will be in contact with the Patient even when they are in the Hotel, always making themselves available for any type of eventuality. During the week in which the Patient and their caregiver will go to the clinic to undergo the treatment, they will be given a quick test to confirm their negativity at least 2 days before the departure for the return home. Everything will be borne by CRPS Treatment Team who cares about the well-being of its patients and their safety. The clinic will ensure that the results are communicated as promptly as possible, so that the Patient and their caregivers can have a copy with them to show, if necessary, at the airport. By carrying out the quick test in the clinic, inconveniences at the airport can be avoided since the results would already be negative, without the need of carrying out further tests and risk possible delays with the return flights. CRPS TREATMENT Team will keep a copy of the results with them which will then be archived along with the rest of the patient’s records once they return to their country.

THE DEPARTURE

On the day of the departure, the Patient Care Coordinator will agree with the customer and their caregivers on the pick-up time and will wait promptly at the entrance of the Hotel. In case they need help with their suitcases, the Patient Care Coordinator or a hotel staff will make sure to help them, after checking that there are no objects owned by the customer left behind in the hotel room.
Once the customer has filled out the Satisfaction Questionnaire, they will go to the vehicle together, wearing a mask again throughout the journey.
Once at the airport, according to the airport protocol, those who do not have a boarding pass cannot enter it, therefore the Patient Care Coordinator will have to show the documentation in which they prove to be the legitimate companion of the Patient and that they have the right to access the facility until the customer is boarding. Once inside, the Patient Care Coordinator will help the Patient and their caregiver to put down their bags and check that all the documents are in order so that they can go to the gate together. At the gate, they will bid each other farewell, while keeping a distance and respecting the rules. The Patient Care Coordinator will follow-up the patient for 6 months after the treatment.

DO YOU HAVE ANY QUESTIONS?

If you would like to talk about your case in detail with an expert, you can contact us and even schedule a completely free videocall on Zoom, Skype, Facetime with one of our Patient Care Coordinators

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